Thursday, April 7, 2011

Day 10

Day 10: Sometimes Hyde keeps Jekyll under control.

            We have already discussed how quickly a guest can turn on the staff, but the in between phase can be quite rewarding. One of the pleasures of working in a business hotel is that here are plenty of regulars. The staff gets to know the guests and their families quite well and vice versa. We ask about their sons’ baseball games and in turn they ask about our university exams.
            Some are even nice enough to bring back snacks for the staff on their way back from dinner. There are even those singular situations where a friendly guest will bring a more substantial gift for the staff, usually in the form of chocolate. Yesterday was one of those occasions.
            A very nice man who stays at our hotel 3 days a week for the last several years presented that staff with a nice card and baked confections. Imagine delicious donut holes injected with custard and covered in chocolate. The staff was astounded. Not only is this guest always friendly and never complains, he brings us thank you gifts.

            Of course, we must always still vigilant of the tipping point where he might forget that we are human and explode all over us. Until that time comes, life is good.

Hope that this aids your survival.
Good luck. Godspeed.


ashleyallisonlindner said...

That was so nice of your guest! I don't know why, but I would have never suspected that kind of nice behavior from a hotel guest; however, one that spends three nights a week for the last several years is definitely an exception. I'm guessing he is a businessman, and spends a great deal of time away from his family. I bet he gets very lonely...what a sweetheart :)

davwhass said...

Don't you just love it when the day brings unexpected surprises? We forget that those people behind the desk, driving the truck or picking up the trash are people just like you and me who want recognition. I love receiving treats during work so why wouldn't everyone else? It's amazing how something so small can bring such a big smile.