frontdeskblog

Day 12: Mirror Mirror             Guests like to ask the front desk staff for ludicrous requests and bits of information. Examples include,...

Click on the video and then read post. Day 11: Patience is the Lost Virtue.             There are times when the front desk staff will ...

Day 10: Sometimes Hyde keeps Jekyll under control.                         We have already discussed how quickly a guest can turn on th...

Day 9: Motivation for the least. In these tough economical times most luxuries and incentives have been stripped from the staff. The hot...

Day 8: Rude on the Cellular Level             There are times when the staff will wonder, “what did your mother teach you?” The guests ...

Day 7: Buyer Beware             In the hospitality industry, we know that the guests expect us to know and do everything for them. We kn...

Day 6: System Failure.             Technology is a wonderful thing. The staff knows how helpful it can be, but every once in a while it...